Wedding Stationers Legal Advice : What happens if a client cancels?

Wedding Stationers: Creating personalised stationery and print? what do you need to know about cancellations?

You can create the most beautiful personalised stationery and print: themed and illustrated table plans, thank you cards for every occasion, invites that extract ‘oohs’ and ‘aahs’ from their recipients, but are you clear about what happens if your client changes their mind?

If you create bespoke personalised stationary and print in the wedding industry are you clear about the rights of your customers to cancel their order once placed? Is there any right to cancel? And if so, how does affect your business?

Most of your customers will be consumers and thus have certain rights to cancel a contract for goods or services, within some time limits. However, if they are purchasing personalised goods, then this right is significantly curtailed, and only if the goods are faulty does a right to cancel then arise. Your contract should be clear about this and inform your customer of this more limited right to cancel personalised bespoke printing orders.

Clearly this is because there’s not a lot you can do with a set of personalised printing, save wait and see if another ‘Ethel and Kevin’ decide they are getting hitched and really like that unicorn design you have presented….

Be careful if you also offer non-personalised items, such as invitations and place cards for the couples to write out themselves, as they will still be capable of cancellation in some circumstances – in particular if they have purchased on line or ‘at distance’. The time periods are tight and other obligations need to be satisfied but there is a difference.

Do your T and C’s cover this situation? Our templates do….

Contact us for more advice if you are in a dilemma about your rights and those of your customers…