Finding collaborators and supporters for success.

I was having a cup of tea with my teenage daughter this week, chewing the cud and chatting all things work, life, love and the universe. She mentioned that she was feeling a bit of a confidence crisis coming on – a few things were making her feel overwhelmed by the tasks ahead and the challenges she needs to overcome. This lead us to talking about the importance of collaborators and supporters.

She wonders if she will make it… she needs some collaborators and supporters.

Much ‘Yorkshire’ (other brands are available…editor) later, and we have talked about how she will be brilliant, of course, but she needs the positive messages and confidence building that we all need from time to time.

When I mentioned impostor syndrome, she looked blankly at me. Never heard of it – yet that’s exactly what she is feeling.

Does this resonate?

Do you ever catch yourself in the mirror and think – “Good grief, how am I pulling this off? Why has no one noticed that I’ve no idea what I’m doing?”

I listened to the fabulous Victoria Knowles-Lacks last week talking about her amazing ups and downs in business and the lessons she learned about resilience, personal goals and planning, and the day to day challenges of running a business. Even the most competent looking of us, can feel vulnerable.

And how interesting that its so often the stuff that you don’t know when you start a business, that can take the greatest toll on our time and resources. Not the obvious, easy to access advice, but the tough stuff, the complex stuff, the stuff that we rarely talk about, the stuff that’s hard and difficult and often needs expert help. Like money advice, technical and strategic advice, and – dare I say it – legal advice.

So often, it’s the team you pull in around you: the collaborators and supporters, the freelancers, the network, the fans and champions of your business that get you through. Working collaboratively – whether formally or informally, through service providers, professional services, networking contacts or just mates who are ‘in the trenches’ of small business work with you, taking each other’s experience and support and skills and knitting them into something positive and helpful  – can be powerful.

For the next few weeks, in our FB group Your Legal Fairy Godmother we are chatting about collaborations – so come and join us? Membership of the group is only open for a short while longer. Check us out?

Legal Advice for Wedding Suppliers: Thinking of putting up your prices in the New Year?

A new decade requires a new slogan. We’ve had the Nineties, the Noughties, the Twenty Tens …

What are we to call this decade? The Twenty Twenties (worse slogan ever: editor) the Roaring Twenties? (I think that may have been done already: editor) Boring Twenties? (Let’s hope not: editor) Soaring Twenties – (that’s more like it…..! )

So, to soar, you need to create more business, and more profits, so you need some strategy and some planning. A review. It’s not going to just happen without some graft, is it? Do you expect a slow start to the new decade or will the phone ring off the hook? I sincerely hope it’s closer to the latter than the former, but either way this is the time to get your administrative and operational ‘ducks in a row’ for this season : and there’s no shortage of blogs and articles and podcasts telling you why this is important. Here’s one of my favs at the min.

One strategic option: putting up your prices is a common thought for businesses at this time of year – especially out of season and before the flurry of activity that this post-Christmas engagement season brings. You need to put up your prices BEFORE that flood of enquiries (and conversions hopefully) really starts. Once you have quoted and hooked the client in on a price – there’s little room for manoeuvre.

You can only put up your prices for existing clients if your current T and C’s allow for it – or the customer agrees (you really want to ask that question?)

New clients need your revised T and C’s with your new price structure NOW – and you must include it in their proposal for your services. Here’s a handy video from me on the timing of using your client contract and when you need to provide it.

You don’t have any???

Get yourself over here for the options for template T and Cs we have… and for bespoke solutions you can check us out here.

If your T and Cs need a general spruce up or a proper legal look over to ensure that you are good to go for the new decade we have a fixed fee service to help you and lots of tricks and tips for legal questions and conundrums on our FB page Your Legal Fairy Godmother – free membership at the moment, but the doors are closing before the wedding season kicks in proper, so join now to access great advice and our usual display of selfies and pics for our events, products and general travels through the wedding suppliers world.

Bring it on 2020.

My Blog’s mic drop 2019

I’ve spent my afternoon planning next year.

Looking at who is important, what is important and where we are going in the next 12 months.

Its been exciting to see the progress of the last year – SGOL’s new and improved template offer is, in no short measure, responsible for some of that! And the fabulous Chrissie of Black Hare Marketing – without whom, none of this is possible.

THANK YOU X

Its also exciting to see what’s already in the pipeline for next year…

We have training lined up with wedding suppliers, commercial network groups, GCSE students and creatives in Nottingham – it’s a diverse bunch! And there’s new products and collaborations coming soon too, to help with your risk management, a review of GDPR and a membership offer I think will be too good to miss.

If, like me , you are yearning for Friday 20th December (What? part timer…….editor) and the rest and recuperation that Christmas brings – gird your loins and lets do this for another working week, people. If you need some inspiration…..click here.

Then let’s rest and add ‘the undone’ to the ‘to do’ pile and raise a glass to the next 12 months.

Thank you for joining us on the SGOL blog, and a very Merry Christmas to you all

With love

Heather xx

…OUT

MUA’s and Hairdressers – top legal tips to keep you and your client safe.

Here are our three top legal tips for dealing with allergies and reactions.

Are you a wedding MUA or wedding hairdresser? this is your SPOTLIGHT week by Your Legal Fairy Godmother.

Read on for important tips for your wedding makeup and hair business.

I speak to lots of MUAs and hairdressers who started in salon and have now moved onto mobile and appointment-based services for weddings and other special occasions. Often, they never had T and C’s when they worked in salon or in a shop – so think they don’t need any now. Sorry to burst your bubble, but what happens about products you use with your clients which cause allergies?

It’s not possible to exclude all liability in your contract for causing death or injury with the products you use or the services you supply – there’s legislation (The Unfair Contract Terms Act) and other consumer protections which means that a blanket exclusion of liability is ‘unfair’ in the legal sense and therefore unenforceable, but there are things you can do to better protect yourself.

Firstly – do you have a documented process of the questions you ask your customers about allergies, reactions and such potential hazards? If not, why not. Could you demonstrate with evidence that you had asked the right questions of your client, and had properly and reasonably investigated what potential risks there were? This means asking the question “Are there any allergies or irritants that you have previously reacted to that I should be aware of?” and documenting the response at the time of, or preferably before, the booking is confirmed. Do you do a patch test? If that investigation gives rise to a reasonable belief of a potential risk, have you gained additional evidence that you asked further questions or undertook tests to ascertain if you could really provide the services or goods requested.

Can certain products be avoided? Can you guarantee the absence of certain allergens, if required? Can you show evidence (and it needs to be written – email or otherwise) of what you asked and what you were told?

I’d suggest this is at the point of booking and again at the point of delivery.

Secondly –  do your Terms set out your obligations as clearly as possible – and make it the clients responsibility to inform you of any changes in circumstances or the needs and requirements of any one else they request to receive your services ( bridesmaids, MOTB, MOTG) If not -they need to. If you provide services to under 16’s you will need to show parental consent, preferably in writing to your services being given to a young person who cannot consent for themselves. For those old enough to remember – this is the Gillick ruling which said children over 16 can decide and consent to treatment for themselves. Without consent, you may be guilty of an assault – with a blusher brush….!

Finally, make sure your public liability cover is sufficient for the needs of your business – get your broker to check this. Need a broker? Get in touch.

Take a look at our contractual solutions for MUA’s and Hairdressers on the site here.