How To Calculate Your CODB – Refunding Clients Correctly

We are currently getting a lot of questions about refunding clients due to wedding cancellations. Can you keep incurred costs? We have a guest blog today, from photographer and business coach Andrew Miller. He explains how to calculate your costs of doing business (CODB) so you can ensure you are not refunding more than you need to. We asked Andrew to share his views about this hot topic for wedding suppliers.

First off, your CODB are the total costs associated with running your business. Everything it costs you to deliver a full and final service to your clients. It is an essential aspect of running your business or even to start thinking about setting up a business. You should not ignore this.

The costs associated with a business are many and varied and will depend on what type of business you run, how well regulated your industry is (or isn’t) plus many more. The lower a business overall costs, the more profitable the business can be and the easier it is to run a business.

Examples of COBD

  • Rent/ Mortgage
  • Rate
  • Fixed-rate utilities
  • Business insurance
  • Website (hosting, domain names, developer fees)
  • Accounting fees
  • Vehicular costs (insurance, MoT, fuel etc
  • Food/ alcohol/ soft drinks
  • Flowers
  • Paper/ Card/Ink
  • Tax/ National insurance
  • Wedding albums
  • Variable-rate utilities
  • Tax / National Insurance
  • USB memory boxes
  • Continuous Professional Development (CPD)
  • Professional Fees
  • Marketing / Advertising
  • Coaching / Mentoring
  • Virtual assistant / Staff wages
  • Travel, accommodation
  • Salaries

Note, again, that these costs are dependent on your business type and are shouldn’t be used as a definitive guide for all business. A hotel, for instance, may include food and alcohol as costs whereas a marketing consultant wouldn’t. The important thing is to list out ALL your costs.

Next Step – Add Them Together

Next you add of these costs together – it’s easier to do this on a spreadsheet of some kind. Whatever figure you get, however high, is your Costs of Doing Business, your CODB. You can work out an average CODB per client by dividing CODB by the number of clients you want to service.

Now, the awkward part. We are now going to look at that list and split it into two columns. One column for Total Fixed Costs and one column for Total Variable Costs.

Fixed VS Variable Costs

A fixed cost is any cost you have to pay regardless of whether you make money or not. A fixed cost won’t change in amount regardless of how much work/business you do. A variable cost on the other hand is any cost that changes with the amount of work/business you do. The more you work, the higher your variable costs will be.

Fixed Costs Examples

  • Rent
  • Business Insurance
  • Website Fees
  • Marketing
  • Coaching

Variable Costs Examples

  • Paper / Ink
  • Wedding Albums
  • Part Time Staff Wages
  • Flowers
  • Variable Rate Utilities

Pre Covid-19 Wedding Deposits & CODB

Small business would base their booking fees / deposits based on the CODB. Let’s look at Llanvair Castle (fictional wedding venue company) as an example.

e.g. Llanvair Castle has fixed costs of £100,000 and variable costs of £75,000 giving a CODB of

£175,000 and wants to host 75 weddings a year.

Average CODB per client = £175,000 / 75 = £2,333

It’s safe, therefore, to assume a booking fee / deposit of £2,333 and is an acceptable amount to charge.

Post Covid-19 Refunds & CODB

Your clients are requesting full 100% refunds and using the information provided by Competition & Marketing Authority (CMA) and Martin Lewis as the basis for that. However, the law isn’t that clear cut. The legislation allows for a business to keep back the costs of servicing the contract up to the date of cancellation, and it always has done. Advice by the CMA and Martin Lewis do not change the law as it stands. Only Parliament and the Judiciary can do that.

If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit). See the Government guide here.

Notice the phrase ‘actual losses’ –  The wedding venue example above has used variable costs in setting the booking fee amount. However, those variable costs have not materialised UNLESS you have carried out part of the service. So Llanvair Castle may have carried out menu tasting sessions, that could be claimed back, as this is part of the service.

What Can We Do When A Client Demands A Refund?

Easy. We re-calculate our booking fee based on our Fixed CODB only.

Llanvair Castle has Fixed Costs of £100,000

Therefore £100,000 / 75 = £1,333

The initial deposit was £2,333 so we subtract the Fixed Cost amount from the initial deposit to give us £1,000 which we refund back to the client.

The £1,333 is what it takes to secure the booking in the first place and covers all the costs associated with keeping the business viable. Without the castle being there, without a reception, front of house staff, bedrooms, function suite that needs maintaining, we wouldn’t have a business and it is safe to assume the client wouldn’t have come to us.

Proportionality & Reasonableness

If the client refuses to accept the offered amount and insists on going to court, then in my opinion, you have two options:

1. Refund 100% in full to save the stress, with the added complication of perhaps your business not being viable to survive the current pandemic.

2. Offer the refund and contact Stanford Gould to help you with any possible legal action arising as a result.

In my considered opinion, the courts will pass judgement based on proportionality and reasonableness and a fair interpretation of the law as it stands. So, if we stay on the side of proportionality and reasonableness, and add in some outstanding customer service we should be ok.

Winning The PR Battle

You need to win the PR battle before the war actually starts. It’s about winning hearts, minds and wallets or purses. Communicate constantly with your client base. Set out in emails or blogs what your process, policies and procedures are for moving dates, postponing dates or outright cancellation. Set the expectation that you will be keeping an amount from any deposit based on your costs.

If you act reasonably, with decorum, with empathy, are realistic in your fixed costs etc it will look much better IF the couple decides to take you to court.

If you want any extra information on working your CODB in particular, or business coaching in general, please contact Andrew Miller

Author Bio

Andrew has been self-employed for nearly 18 years and running a full-time wedding photography business for 14 years as well as a boutique management development consultancy. He specialises in business coaching for wedding photographers, wedding videographers, and others involved in the wedding and creative industries. He nurtures and coaches newly formed small business on behalf of the Welsh Government and its Business Wales initiative. Andrew holds a master’s degree level qualification in coaching & mentoring as well as several qualifications around the use of psychometric assessments which he uses to help change his clients world views and become better business people. He’s a lover of Jaffa Cakes and Bearded Collie dogs, of which he has two, and is the author of a self-published book on running a wedding photography business “How Much is Enough.”

How to deal with wedding cancellations – email negotiation advice

What a time to be a wedding supplier! Thanks a lot, COVID. With countless wedding cancellations or postponements, businesses and couples are scrambling to figure out who is entitled to what regarding deposits and refunds. Lots of you have been asking me how to deal with tricky emails from couples demanding money back in an unreasonably short time frame. As your Legal Fairy Godmother, of course I delivered! *waves magic wand and appears in a cloud of smoke…*

Stanford Gould- COVID-19 Email Templates- Wedding Cancellations- Wedding Supplier Legal Advice- 2

Know your T&Cs

It’s important to understand your T&Cs so you know exactly what the score is regarding cancellation – by you or by the couple. Its surprising how often suppliers don’t know what their contract even means! By being clued up, you’ll be able to stand your ground. Couples have access to the CMA advice and consumer protection organisations – suppliers don’t have the same safety net! Remember, the CMA have stated that you can keep incurred costs and charge for any value already given, so don’t be pressured by threatening emails. Take time to think before responding.

You can read our blog about wedding postponement and new contracts here.

COVID-19 Email Templates for Wedding Cancellations

Initially, we launched a set of email templates for wedding venues. Due to popular demand, we have created a more general set for wedding suppliers. These email responses are for dealing with client queries about wedding cancellations/postponements. The wording will help you defend any decisions to keep incurred costs or deposits, draw a line under correspondence and document compromises. Save time worrying about what to say to focus on the things you do best… being an awesome wedding supplier! You can find the email templates here.

A Testimonial…

“I used one of your templates today! Two months ago, a couple asked us to reserve a 2021 May weekend and have now changed to wanting a refund. Brilliant template! Kind and fair and saved hours of anguish worrying what to say. You are indeed amazing beyond words. Thank you!” – Penny Holley

The Rise Of Virtual Wedding Fairs… & GDPR!

Can you believe we’re halfway through 2020? It’s been a bumpy ride so far, but it’s great to see spirit remaining strong throughout the wedding industry. In the frantic scramble to get back on our feet, we’ve seen an array of innovative solutions, a whole lot of Zoom meetings and a rise in virtual wedding fairs. Now, as the legal fairy godmother to the wedding industry, it is my job to remind you about a lovely little thing called GDPR.

If you are participating in virtual wedding fairs, it’s important to remember to be clear about how you store potential client’s information. Your privacy policy is key! Any leads will probably require you to send them an email – so remember that getting their consent is essential, especially if you wish to follow up with sales material or newsletters. Even if you are only messaging a potential client, ensure to use personal data in compliance with the GDPR rules.

virtual wedding fairs- gdpr- legal advice for wedding suppliers- wedding supplier privacy policy

Virtual Wedding Fairs & GDPR… Check Your T&C’s!

Lucky for you, we have lots of content to help you figure out if your fine print is.. well, fine! Need a guide? You can purchase our contract templates for wedding suppliers here. Need more information? Below are links to more GDPR blog posts!

Now, go and smash those virtual wedding fairs! May your businesses be blessed with many 2021 bookings!

GDPR Advice Blogs

Email Template For Wedding Venues- CMA Investigation Responses

I think it’s fair to say that the recent CMA Investigation has caused a bit of panic for wedding venues. I’ve been spending the past week helping businesses respond to a sea of emails from couples demanding various refunds. I’d like to tell you about our new email template for wedding venues, to help you respond to those tricky (and sometimes nasty!) customer queries.

Many venues are dealing with couples asking for refunds, sometimes challenging the T&C’s based on the CMA’s report. Couples have access to consumer protection and resources to tell them what kinds of questions to be asking. I’ve realised that wedding venues don’t have the same help readily available! This is a minefield for everyone, so I’ve come up with an email template for wedding venues to ‘level the playing field’ and hopefully assist some venues that are feeling swamped.

Email Template For Wedding Venues- CMA Investigation

Email Template For Wedding Venues:

Our email template responses can be used as the basis for a wedding venue’s response to a range of situations, including:

1) Queries from couples whose wedding has been unable to progress due to coronavirus. The template response deals with couples that are challenging your decision to keep money or their deposit. You can remind them that the CMA have said you could keep incurred costs, or charge them for any value or services they have already received under the contract.

2) Couples that postponed their wedding but now want to cancel and get their money back. There is a set of paragraphs that you can adapt to respond to queries like this.

3) Drawing a line under correspondence. This is for venues who have offered a compromise , or reached the end of negotiations, but perhaps without settlement. Do you just need some breathing space from the pinging inbox? Our wording will help you .

4) Documenting a compromise. The wording in the template allows you to clarify an agreement and protect yourself by agreeing any deal as in full and final settlement.

Email Template For Wedding Suppliers

How To Get The Template

I’ve road tested this template with a few clients, and we’ve found it to be incredibly useful. If you think this would be useful to you, you can purchase it for £75.00 from today. Buy on line here or email me at with the heading ‘Venue Template’ and I tell you how to get the template in WORD format.

The template is NOT designed to cut and paste. Every situation is different. The email template for wedding venues was designed to give you a starting point to deliver a bespoke response to customers.

If you’re a wedding supplier looking for more coronavirus related advice, be sure to check out our blog. You can find a YouTube video about the email template here, and another video about the CMA Investigation here.

Best Practices For Safe Home Delivery

I think it’s safe to say that 2020 hasn’t been great for businesses so far. We are, however, beginning to see innovative solutions and a ‘the show must go on’ mentality. I have been contacted by multiple caterers who are now offering home delivery services, asking for guidance. How do you ensure a safe home delivery- making sure you are protecting your employees and customers, as well as following government guidelines? 

We have some practical advice for you today, created for the businesses who are taking this step of transformation by food tech expert, Ruth Dolby, Director of Food Science Fusion Ltd. Below is her list of best practices for safe home delivery. This is tailored towards catering businesses but can be practically applied to anybody offering food deliveries. At the end of this blog is a delivery records chart, which is a perfect example of how to track allergies and avoid mistakes.

Safe Home Delivery For Cyclists & Drivers

– Only use a cycle that is road worthy, before every journey, check the brakes, lights, tyres.
– Report any defects and do not use an unsafe bike.
– Wear a helmet and high viz clothing for every journey.
– Follow the rules of the road and use cycle lanes whenever they are available.
– Do not put yourself at risk whilst on the road – your safety is more important than the food being delivered.
– Do not cycle if you are not experienced.
– Follow all road traffic requirements.

Cars\Vans\ Motorbike:
– Only drive if you have a full driving licence for the vehicle you are using.
– The vehicle must be fully insured for business delivery use and have a valid MOT.
– Follow all road traffic requirements.

Doorstep Delivery Safety

Coronavirus: You may be delivering to infected customers. To ensure your safety you must place the delivery on the doorstep and then walk back to a safe distance – at least 2 meters. If the food has been delivered in a cool bag, once the customer has removed the food and closed the door, you must spray the cool bag fully inside and outside with sanitiser spray. Then, use sanitiser gel on your hands. You must ensure you have both sanitiser spray and gel on you with all your deliveries.

Dogs: Do not put yourself at risk of aggressive dogs. Look out for signs that there are dogs on the property. If you feel under threat, place the delivery on the doorstep and then return to a safe distance- preferably behind a closed gate. Please report any incidents to enable other driver staff to be aware of any particular customers with aggressive dogs.

Cash: You may occasionally be required to take cash from customers. If you are threatened and asked for any cash, you should never put yourself in danger or at risk. Always return all cash as soon as possible, do not ‘stockpile’ cash.

Communication: Please ensure you have a fully charged phone on you are all times and that you have given this phone number to your manager. Always call in at the end of your shift to confirm you are safe and well. Keep your phone sanitised by wiping it with sanitised cloth on all touch surfaces [do not spray inside the contact points but do spray the charger if touched with non-sanitised surfaces]

Safety: Use the light on your phone to avoid trips and slips if delivering in the dark. Take a break if you get too hot and wear suntan lotion on exposed skin. Take drinking water with you.

Never, under any circumstances enter a customer’s property – even if invited in by customer. The only exception would be if you could clearly see there is a medical emergency. In this case you would call 999 and follow the instructions of the emergency services.

How To Track Deliveries & Allergy Information

This chart, created by Food Science Fusion Ltd, is a handy way to track deliveries. Keeping track of your deliveries in this way will help you to keep track of allergies and prevent delivery mix-ups.

Sign here please? Do I need a signature on my contract for it to be enforceable?

Here’s a question asked often – in the age of the digital signature, the so often ignored instruction ‘please scan and return’ and the numerous software packages for client signature management now available, do you still your customer to sign on the dotted line for it to be ‘legal’?

There’s a lawyer’s answer to this question – which starts with another question☹ of course!

What sort of contract document do you have?

Some contracts have to be signed as a deed – that means they need to be signed in certain special circumstances (for example, when they deal with land agreements), and some documents need to also be formally witnessed when signed ( for example, a will). In the main however, your contracts for goods and services should present neither of those problems for you as wedding suppliers,  but as always, it’s not just a straightforward Yes or No.

If you feel compelled to read more – or are looking for a solution to insomnia – you can read more about this here – in an article from the Law Society regarding the Law Commission report of 2019. The Law Commission was tasked with deciding if a digital signature was as good as a hand-written one for enforcement purposes – and for the vast majority of contracts in the wedding sector – the answer is a resounding YES.

However, I think there are some subtleties that are worth flagging – especially if you don’t have the jazzy software option – or your customers (if they are anything like mine…. I love you all really) aren’t that good at signing and scanning back the piece of paper you need to prove they accepted your T and C’s.

The most important rule is to show that all the terms of the contract were provided to the customer BEFORE they agreed to purchase. This is the question of whether your T and Cs are incorporated into the contract – we did a vlog about this some time ago so refresh your memories here – and as long as you can show that having received the terms, the customer gave an unequivocal YES to progressing with the deal, this should be enough to show they accepted your contract terms.

Two belt and braces tips for you:

  • If you don’t already, it’s worth having a term in your contract that say as something like

Verbal or email instructions by the Client to proceed will constitute an acceptance in full of these Terms and Conditions.

 You can hardly quibble with that, can you…..?

  • This is perfect for what you might call your bread and butter jobs, or  if you have a contract that is unusually high value or risk, or you have customers that you just have that feeling about ( you know the ones I mean …’this lot could be needy’…) then I would still suggest a signature and a scan back is worth insisting upon.

Obviously, if you normally see the customer before they decide to go ahead, getting them to add their signature and a date to the bottom of the terms of business to evidence acceptance is always best. But we know in the real world that’s not always possible – especially if you have immediate and tight deadlines.

So it’s always about balancing the commercial risk, and being practical in how you run your business.

Our templates do all this for you, so why not check them out too – it’s a reasonable price for taking away the stress and the hassle of doing it yourself, and knowing its been done well.

Pre Action Protocols – what the hell are they, and how are they helpful to Wedding Suppliers?

I posted earlier in the week in #yourlegalfairygodmother Facebook group about how the Pre Action Protocols (PAP) might be a useful tool for Wedding Suppliers if you have a customer who is pressing you for a response or a repayment within an unreasonably short period of time – or is being unnecessarily aggressive about their pursuit of a repayment in this Covid 19 madness.

The PAP will not help you much if you really do owe the money back, but where there is a genuine dispute about whether a sum is refundable or not, or if a contract is truly ‘frustrated’,  it can help to slow down a rushing and aggressive opponent, who is threatening to sue you “tomorrow” without having properly undertaken any pre issue actions. That is what the PAP sets out.

So how does it apply?

Almost all claims for the recovery of money when someone alleges breach of contract are started in the County Court. Where they are issued and how they are run in the court will usually depend on the amount of money claimed. In simple terms, if your claim is below £5,000.00 it will usually fall into the Small Claims Track of the County Court.

I’m going to deal with the sorts of claim in this blog – similar rules apply for claims of a larger amount in different Tracks, but there are significant differences: so be careful!

Before someone can issue a claim for breach of contract (in the current situation, this would probably be a claim for a refund of monies already paid to a supplier for services ‘not now rendered’…) the Civil Procedure Rules  and the associated Practice Directions  set out the procedures they must follow BEFORE and once they issue a formal claim. The PAPs are set out in Practice Directions which detail their purpose, and what information needs to given to a prospective Defendant in an action by the prospective Claimant before the case is issued.

  • It includes information about how the claim arose, what the factual and legal basis for the claim is, and how the loss is calculated.
  • It puts duty on both parties to explore if the dispute can be resolved by any other method than a formal claim, sometimes called ADR (Alternative Dispute Resolution)

The main purpose of the PAP is to make prospective Claimants set out their case properly, to give a prospective Defendant a reasonable opportunity to consider their case and if they chose to take legal advice, engage in meaningful attempts to settle without the need for a court action, and to be clear about the legal and factual basis of their claim.

The CPR rules that apply to all civil actions only really kick in once the claim has been issued, but the Practice Directions and the PAP applies to pre issue behaviour.

There are some specific PAPs which apply to different sorts of claim – probably the most commonly encountered one for small businesses is the PAP for debt claims which MUST be followed where a business may have provided goods and/or services, invoiced for them, but has not been paid – you can look at that here.

There is NO specific PAP for a small claims action, but the court has a Practice Direction that applies to any claim where no specific PAP exists – it can be viewed here – and it will expect parties to comply in a way that is proportionate to the complexity and value of the claim ( put simply if the claim is for a small and simple amount you need to have less pre issue activity). Most importantly if a party does not comply with the Practice Direction, it sets out what sanctions the court could impose.

If you have a customer who is aggressively threatening a claim, and giving you unreasonably short timelines for response, you may like to remind them of the obligations under the PAP in words something like this:

I understand that parties to a potential claim should comply with the Practice Directions, where relevant, the correct Pre Action Protocol,  and the Civil Procedure Rules, and must set out the legal and factual basis of the claim, and any defence, and try to see if a settlement can be reached, and to avoid unnecessary litigation if at all possible.

I am trying to comply with these rules and you also need to comply with your obligations under the Practice Directions before you issue a claim in the court. There are consequences for non-compliance. I will draw this correspondence and any other pre action behaviour to the attention of the court if a formal claim is issued.

Other helpful info on money claims on line can be found here:

Remember: some words of warning:

  • The Small Claims Track is designed to be a forum for parties to claim without using lawyers, and is, in many ways, a simplified process and a bit of a ‘down and dirty’ way to get to a judgment.
  • A party can bring a claim for breach of contract at any time within 6 years of the date of the breach – in simple terms – so any formal claim arising from a dispute does not need to be issued immediately, or even this year.
  • The Court Service and the Claims Online Service are currently struggling with the effects of Covid 19 too, and most civil processes have been interrupted or suspended so that the court can concentrate on only vital hearings and processes.
  • Please check carefully if you are intending to issue a claim, or if you have received notification of a claim against you, to ensure you comply with any deadlines by which you may have to act. There MAY be changes as a result of the limitations imposed on the Court Service: PLEASE CHECK

Wedding Postponements- do I need a new contract?

I’ve been getting lots of questions about wedding postponements, so let’s try and be clear on this piece of advice:

If you wish agree a wedding postponement with your couple INSTEAD of a cancellation, you do not need (nor should you issue) a new contract.

  • The terms of the original agreement remain in place and the only term that is changed is the date of the delivery, and any other terms you may agree with your couples in that negotiation.
  • You MAY additionally agree to change payment terms.

If these were connected to your delivery date – ie Payment is due 1 month before the wedding or similar, then when you change the date of delivery the payment terms are automatically deferred, unless you agree separately to change them too.

If your payment terms were on specific dates – ie 30 April 2020 for an instalment payment – they remain as is, unless you agree something else with your couple.

  • In all other respects, the T and C’s of your original agreement are still in place and valid. If you didn’t have any – or they had mahoosive holes in them – wedding postponement is not an excuse to try to sure them up.
  • Wedding postponements are not necessarily the same as cancellations – in most cases you are transferring the sums paid to deliver the goods or services on another date, not starting again with another full payment for the services or goods.
  • You should confirm any changes to your couple in writing – email is fine – and add the words.

…in all other respects, your contract terms remain unchanged.

  • I remind you that if you seek to agree a wedding postponement, please advise your couple to tell any EXISTING wedding insurer about the changes as they may need to pay a fee and will not necessarily be covered by their EXISTING policy if you change the date, with or without notification. Couples need to CHECK the terms of the specific policy, with their broker or insurer.

A Stanford Gould, we have a range of contract templates available, and also offer a review of your current terms.

Frustration of a Contract- Wedding Cancellation FAQs

Due to COVID-19, many couples are facing a wedding cancellation. As a wedding supplier, where do you stand with this? Here are some contract FAQ’s that may help, including information about the frustration of a contract…

  • If there is a wedding cancellation on the couple’s own accord, and not as a direct result of any Government lockdown or other restriction, then I follow the cancellation clauses in my Terms and Conditions as normal, correct? 

That’s right – stick to your T and C’s!

  • If there is a wedding cancellation because of some government restriction – lockdown or public gathering restriction – what happens?

In the case of a force majeure, the contract cannot progress. A force majeure is something that is an external and uncontrollable event like government lockdown, catastrophic fire or flood,  or similar. In this case, the contract cannot be delivered, then the contract is what lawyers call ‘frustrated’ and comes to an end.

This is NOT a cancellation event and does not mean those provisions apply.

After the frustration of a contract, the starting point would be as if the contract never existed:

  • There is no longer any obligation to provide any undelivered services or goods under the contract
  • There is no longer any obligation to pay for goods or services under the contract.
  • This means (when applying first principals of the doctrine of frustration) that advanced sums paid would be refundable. No one has any previous or continuing contractual obligations.

OBVIOUSLY to be avoided at all costs where possible.

However, if some services and goods had been provided before the frustration of a contract, then there could be scope for these to be considered paid for part delivered goods or services: ‘paid for’ by the sums already paid as instalments.

This is very subjective and would have to be properly assessed on the circumstances for each customer.  

This is easier if you are a wedding planner, for example, and have provided substantive services already. It’s trickier for wedding photographers or cake makers, for example, who take a deposit essentially to keep the date free.

There is no blanket legal approach. My strong advice would be to negotiate a deal with customers on a case by case basis which will depend on some compromise that probably both parties will need to feel a little bit aggrieved by, at the conclusion.

The range of outcomes for a wedding cancellation could be:

A full or a part refund – only keeping the non-refundable deposit –offering another date for no extra fee (subject to availability)

Communication is key – the earlier you have this call, the better.

I’d also suggest that you only deal with clients on this basis at the moment who have weddings in the next 2/4 weeks.

We simply do not know what’s happening any longer term than that so that needs to be reviewed weekly – an on-going exercise – as events and the situation with government advice enfolds.

  • If I am forced into self isolation and cannot attend a wedding OR if I am in lockdown. What then?

Normally you can substitute in a contract for services even if you don’t have a specific clause in the contact – but communications to the couple are going to be key because that is all about maintaining quality.

Stanford Gould Online provide contract templates for wedding suppliers. Get in touch for a review of your current contract terms.

COVID-19 advice for wedding suppliers

If you missed our LIVE on the hot topic of COVID-19 advice for wedding suppliers – sorting the facts from the fictions here’s the link to our YouTube Channel to view it now.

Don’t forget, the key message for wedding suppliers here is to get your contractual house in order and you can start with our templates, or our bespoke services from Stanford Gould Limited

Some of the reviews:

Martin Hilary Photo: Thank you Heather, good to hear some sensible information on this!

Mark Cornwall: Nice to hear something from someone that knows their onions. Very clear. Thank you.R