FAQs

Which service and price do I need?

OPTION 1If you just want the template T and Cs download in word format – and nothing else it is option 1

OPTION 2If you think you might need some help with completing the template – or would like us to cast an eye over it once it is done for your peace of mind, you can have up to one hour of advice via email from us to check what you’ve added, or amended, to ensure its still robust and works for your business.

OPTION 3 – if you still haven’t sorted out a privacy policy (see below too for more help on this….) you really need to, as it’s now more than 18 months since GDPR came into force and the template refers to your GDPR complaint privacy policy which should be viewable on your website, or as a link in your email footer. If you want this template in word format as well as the contract template, chose option three.

We will not complete the template for you, nor can we make significant changes to provide T and C’s for other types of goods and services as part of the review in options two or three.

What happens if I get the template only, and then realise I need some more help, or some reassurance that I’ve completed and used it correctly?

You can do this, but it will be a fixed price of £150.00 to review what you have and make the changes/give the advice you need. This would be provided by our sister company Stanford Gould Limited, so make sure you chose the right option at checkout. At option two, you get the template PLUS one hour of help and reassurance by email for the price of £199.00.

The template alone is just that…so if you want the reassurance that we are here to help, chose option two.

What happens if I chose the template plus the hour of email assistance, and then realise I need a better privacy policy?

The privacy policy template is part of our GDPR starter pack and is available as a standalone item, but the cost is £99.00, if you do not chose option three.

See further FAQ’s on this point below…..

Image courtesy of Captured by Megan Wilson

What’s the first thing I need to add to the Template?

Just pop your business details in at the start of the template, including your business name and trading address, with your company number and your registered office address, if you have one.

All the sections highlighted yellow in the template are to be completed or amended by you and should be specific to your business.

Can I add my logo and make it ‘on brand’?

Yes of course – this is a word document designed to be made to look like yoursplease do brand it, and it can have the font and colours changed to suit your house style. Then you can add your logo or business’ header or footer to the text.

Why do I need to insert a date on the document?

Insert your Business Name at the top of the template on the left and then add the month and year of creation of the document at the top of the document on the right. This way you can keep track of what version of the T and Cs you have provided to a client, if you chose to revise or change the Terms over time. This way you will always know what version applies to each client transaction.

Do I need anything else besides the template?

The templates are designed to be used with your bespoke proposal or quotation which you use to set out a price for the goods or services you are to supply. You probably already use some standard format to tell clients how much they will be paying for your services or goods. This can be a simple email or document which sets out the price for each individual client and will probably be different for each customer. That proposal or quotation should be marked subject to our standard Terms and Conditions which are appended/attached and then the template you purchase from us are those standard Terms and Conditions which should be the same every time.

You should attach the Terms and Conditions to your proposal or quotation every time you send one to a new customer, or if you are asked to re-scope a quotation or proposal with changed prices or other terms.

What’s this section about ‘professional indemnity’ all about?

Where the template invites you to add a financial limit to your liability this should be the limit of any Professional Indemnity insurance cover you have. It does NOT mean Public Liability insurance cover. You cannot limit your liability for Public Liability claims. If you do not have Professional Indemnity insurance, you should delete the clause entirely.

We would however suggest that you take independent advice about what insurance cover is appropriate for your business and the level of cover you may require. Regrettably we are not qualified to, nor can we provide such advice at Stanford Gould Online Limited or Stanford Gould Limited, but if you contact us heather@stanfordgouldonline.co.uk we can signpost you to our trusted insurance broker contact who can advise you, without obligation.

What’s the relevance of data protection and this GDPR thing I keep hearing about?

Where have you been since May 2018? You must have heard of GDPR? If not here’s a headsup:

https://ico.org.uk/for-organisations/

The T and Cs also have to deal with the use of personal data and confidential information and are part of your required compliance with GDPR. The template refers to a Privacy Policy or Notice which must be displayed on your website, and in turn your Terms must direct the customer to this Privacy Notice or Policy for further information.

GDPR Privacy Policy BONUS

If you do not yet have a Privacy Policy, never fear! We have a template for a simple Privacy Policy also available to purchase online from our sister company, Stanford Gould Limited. Full details can be found here:

www.stanfordgould.co.uk/downloads/gdpr-starter/

BUT WAIT…..

If you chose option three to receive the template Privacy Policy as well as the contract template for your T and Cs, you are getting even GREATER value as the RRP for this template from Stanford Gould Limited is £99.00 alone.

Make sure you chose option three at the checkout.

A Bundle For Photographers

There’s an added bonus for you guys…if you do other forms of photography, not just weddings, you will need T and C’s for either commercial shoots or lifestyle photography. You can get two additional T and C’s templates for a discounted cost so that you can chose the correct form of T and C’s for the photography services you supply.

For the template for Wedding photography only, the price is £99.00

If you select the full Photography bundle you receive three templates – wedding, commercial and lifestyle – for the all-in price of £299.00. This includes the hour of help on email and the privacy policy template too. Great value!

Getting help and advice – Options Two and Three

If you have paid the extra fee for an hour’s worth of advice and assistance in completing the template, please contact us at heather@stanfordgouldonline.co.uk in the first instance and we will be happy to help you further with your questions and queries.