Legal Advice for Florists – last minute cancellations. This month I’ve had a series of enquiries from florists who have been properly shafted by unexpected ‘last minute’ cancellations.
Or at the very least , relatively late in the day. No warning signs. After all the design work, ideas, creative input and suggestions, but before the florist actually purchased the blooms.
‘Value’ provided in spades, but lost booking, lost payments,
lost income and lost opportunity.
Where do you stand?
- I’m afraid again the starting point is your contract. Your Terms and Conditions. What do they say about cancellation and payments? The two sections of your Terms that deal with payments and cancellations should correlate. They don’t? You better have a look at this solution…
Don’t be left in a position where your contract terms entitle you to additional payments from a client who has cancelled their contract. You will most probably struggle to extract any spondoolies … Usually the deposit payment is lost – but even this can be challenged if that is not writing!
So, if you do nothing else after reading this blog, make that deposit non-refundable. That’s great, simple advice for such ‘last minute’ cancellation situations.
Florists can look at some additional tips about deposits in other SGOL blogs too…
- Next – how close to the date is it? What
payments or cancellation fees are due? AGAIN, this really must be in writing to
(You sure you don’t need one of these…….? Editor)
What are your chances of filling this date with another
event or function? Hopefully you have payment provisions that allow you to get
paid well in advance of incurring the fees of actually purchasing flowers for
an event – if not – why not!
This is a massive risk if a florist starts to order stock
without making sure you have the money from the client.
- The third problem is where a client gets ‘stroppy’ (Midlander’s expression – hope it translates…Editor) with you – and this is where many of my enquiries have started…because you are no longer providing the flowers, and the client thinks they should be entitled to some money back.
Is your floristry contract clear about the fees that are
payable in a cancellation situation, even if you haven’t actually yet provided
all or any of the goods and services? If not, you may be restricted to only
your actual loss if someone cancels; that’s the loss of profit not the
loss of income. Two very different prospects.
If you are unsure if your terms cover these situations – get a fixed price review with Stanford Gould and I can advise you if your T and C’s need some firming up. Or get a fresh set here for the fixed price of £225.00 – it’s got to be worth that for your piece of mind.