The Future Of Wedding Suppliers’ Contracts – Checking The Small Print

What can we expect from the next few months as couples start to get back into planning their dream day…will things be different? I’ve been pondering the future of wedding suppliers’ contracts, and have some thoughts to share!

Wedding Suppliers’ Contracts Will Be Under More Scrutiny Than Ever – Are You Ready?

It’s great to see new couples venturing back into the world of wedding fairs, open days, and enquiries as planning ‘post-Covid’ gets going again. I think it’s fair to assume there will be far more scrutiny of your Terms and Conditions – your client contracts – than ever before. I think it will be commonplace for customers to challenge your terms and seek clarification and guidance about what they say and why some provisions are in there.  Are you prepared for that sort of challenge and explanation?

Do you understand your own contract?

Firstly, before you give your terms to a customer – do you understand them? Do you know how they work and why the particular clauses are in there? You might not explain it to them as a lawyer would, but at the basic level, do you know why they are in your contract and what issues they are there to deal with? If not – why not? In my opinion, you have no business sending something for someone to agree that you don’t understand yourself.

Secondly, how do you handle questions? The future of wedding suppliers’ contracts may mean you have to respond to requests for amendments. I would advise not amending your standard terms unless you absolutely have to – you will quickly lose track of what you have changed and when, and that’s always dangerous. Standard terms are exactly that – standard! If you went onto a website to buy tickets from a venue for a musical performance for example, and they were sold subject to their standard T and C’s,  you wouldn’t dream of calling the seller and renegotiating the terms. In essence, you may need to think about your contracts in a similar way.

The Future Of Wedding Suppliers Contracts – Your Liability Is Not Negotiable!

Negotiations about price and what is included in the services are to be expected but negotiations about the limits of your liability, for example, are in my view not to be entertained. You may have to say no to some business as a result if you believe your terms are robust and fair.

Clarity On Another ‘Covid’ Situation

The ‘biggie’ will be folk seeking clarity on another Covid situation arising and what you will do in that instance. Your terms should not need specific Covid referenced clauses (I actively avoid them) but should have clear terms about postponements and cancellation. You can see this handy blog for some of the issues to consider here.

They should also have a force majeure clause of some sort that deals with weddings that cannot progress because of some sort of third party intervention that was out of the parties control, but again rarely will you need to have a clause that is specific to Covid (or even any other pandemic) and my advice at the moment is to keep such clauses general. 

We all await a court case, or a further missive from the CMA to clarify…

Editor’s Note: Look out for our free download coming soon in the next month or so to help you with your FM clauses revamp, which will be available to all, whether you have previously purchased a contract or template from us or not.


How To Calculate Your CODB – Refunding Clients Correctly

We are currently getting a lot of questions about refunding clients due to wedding cancellations. Can you keep incurred costs? We have a guest blog today, from photographer and business coach Andrew Miller. He explains how to calculate your costs of doing business (CODB) so you can ensure you are not refunding more than you need to. We asked Andrew to share his views about this hot topic for wedding suppliers.

First off, your CODB are the total costs associated with running your business. Everything it costs you to deliver a full and final service to your clients. It is an essential aspect of running your business or even to start thinking about setting up a business. You should not ignore this.

The costs associated with a business are many and varied and will depend on what type of business you run, how well regulated your industry is (or isn’t) plus many more. The lower a business overall costs, the more profitable the business can be and the easier it is to run a business.

Examples of COBD

  • Rent/ Mortgage
  • Rate
  • Fixed-rate utilities
  • Business insurance
  • Website (hosting, domain names, developer fees)
  • Accounting fees
  • Vehicular costs (insurance, MoT, fuel etc
  • Food/ alcohol/ soft drinks
  • Flowers
  • Paper/ Card/Ink
  • Tax/ National insurance
  • Wedding albums
  • Variable-rate utilities
  • Tax / National Insurance
  • USB memory boxes
  • Continuous Professional Development (CPD)
  • Professional Fees
  • Marketing / Advertising
  • Coaching / Mentoring
  • Virtual assistant / Staff wages
  • Travel, accommodation
  • Salaries

Note, again, that these costs are dependent on your business type and are shouldn’t be used as a definitive guide for all business. A hotel, for instance, may include food and alcohol as costs whereas a marketing consultant wouldn’t. The important thing is to list out ALL your costs.

Next Step – Add Them Together

Next you add of these costs together – it’s easier to do this on a spreadsheet of some kind. Whatever figure you get, however high, is your Costs of Doing Business, your CODB. You can work out an average CODB per client by dividing CODB by the number of clients you want to service.

Now, the awkward part. We are now going to look at that list and split it into two columns. One column for Total Fixed Costs and one column for Total Variable Costs.

Fixed VS Variable Costs

A fixed cost is any cost you have to pay regardless of whether you make money or not. A fixed cost won’t change in amount regardless of how much work/business you do. A variable cost on the other hand is any cost that changes with the amount of work/business you do. The more you work, the higher your variable costs will be.

Fixed Costs Examples

  • Rent
  • Business Insurance
  • Website Fees
  • Marketing
  • Coaching

Variable Costs Examples

  • Paper / Ink
  • Wedding Albums
  • Part Time Staff Wages
  • Flowers
  • Variable Rate Utilities

Pre Covid-19 Wedding Deposits & CODB

Small business would base their booking fees / deposits based on the CODB. Let’s look at Llanvair Castle (fictional wedding venue company) as an example.

e.g. Llanvair Castle has fixed costs of £100,000 and variable costs of £75,000 giving a CODB of

£175,000 and wants to host 75 weddings a year.

Average CODB per client = £175,000 / 75 = £2,333

It’s safe, therefore, to assume a booking fee / deposit of £2,333 and is an acceptable amount to charge.

Post Covid-19 Refunds & CODB

Your clients are requesting full 100% refunds and using the information provided by Competition & Marketing Authority (CMA) and Martin Lewis as the basis for that. However, the law isn’t that clear cut. The legislation allows for a business to keep back the costs of servicing the contract up to the date of cancellation, and it always has done. Advice by the CMA and Martin Lewis do not change the law as it stands. Only Parliament and the Judiciary can do that.

If you cancel the contract, the business is generally only entitled to keep or receive an amount sufficient to cover their actual losses that directly result from your cancellation (eg costs already incurred or loss of profit). See the Government guide here.

Notice the phrase ‘actual losses’ –  The wedding venue example above has used variable costs in setting the booking fee amount. However, those variable costs have not materialised UNLESS you have carried out part of the service. So Llanvair Castle may have carried out menu tasting sessions, that could be claimed back, as this is part of the service.

What Can We Do When A Client Demands A Refund?

Easy. We re-calculate our booking fee based on our Fixed CODB only.

Llanvair Castle has Fixed Costs of £100,000

Therefore £100,000 / 75 = £1,333

The initial deposit was £2,333 so we subtract the Fixed Cost amount from the initial deposit to give us £1,000 which we refund back to the client.

The £1,333 is what it takes to secure the booking in the first place and covers all the costs associated with keeping the business viable. Without the castle being there, without a reception, front of house staff, bedrooms, function suite that needs maintaining, we wouldn’t have a business and it is safe to assume the client wouldn’t have come to us.

Proportionality & Reasonableness

If the client refuses to accept the offered amount and insists on going to court, then in my opinion, you have two options:

1. Refund 100% in full to save the stress, with the added complication of perhaps your business not being viable to survive the current pandemic.

2. Offer the refund and contact Stanford Gould to help you with any possible legal action arising as a result.

In my considered opinion, the courts will pass judgement based on proportionality and reasonableness and a fair interpretation of the law as it stands. So, if we stay on the side of proportionality and reasonableness, and add in some outstanding customer service we should be ok.

Winning The PR Battle

You need to win the PR battle before the war actually starts. It’s about winning hearts, minds and wallets or purses. Communicate constantly with your client base. Set out in emails or blogs what your process, policies and procedures are for moving dates, postponing dates or outright cancellation. Set the expectation that you will be keeping an amount from any deposit based on your costs.

If you act reasonably, with decorum, with empathy, are realistic in your fixed costs etc it will look much better IF the couple decides to take you to court.

If you want any extra information on working your CODB in particular, or business coaching in general, please contact Andrew Miller

Author Bio

Andrew has been self-employed for nearly 18 years and running a full-time wedding photography business for 14 years as well as a boutique management development consultancy. He specialises in business coaching for wedding photographers, wedding videographers, and others involved in the wedding and creative industries. He nurtures and coaches newly formed small business on behalf of the Welsh Government and its Business Wales initiative. Andrew holds a master’s degree level qualification in coaching & mentoring as well as several qualifications around the use of psychometric assessments which he uses to help change his clients world views and become better business people. He’s a lover of Jaffa Cakes and Bearded Collie dogs, of which he has two, and is the author of a self-published book on running a wedding photography business “How Much is Enough.”

How to deal with wedding cancellations – email negotiation advice

What a time to be a wedding supplier! Thanks a lot, COVID. With countless wedding cancellations or postponements, businesses and couples are scrambling to figure out who is entitled to what regarding deposits and refunds. Lots of you have been asking me how to deal with tricky emails from couples demanding money back in an unreasonably short time frame. As your Legal Fairy Godmother, of course I delivered! *waves magic wand and appears in a cloud of smoke…*

Stanford Gould- COVID-19 Email Templates- Wedding Cancellations- Wedding Supplier Legal Advice- 2

Know your T&Cs

It’s important to understand your T&Cs so you know exactly what the score is regarding cancellation – by you or by the couple. Its surprising how often suppliers don’t know what their contract even means! By being clued up, you’ll be able to stand your ground. Couples have access to the CMA advice and consumer protection organisations – suppliers don’t have the same safety net! Remember, the CMA have stated that you can keep incurred costs and charge for any value already given, so don’t be pressured by threatening emails. Take time to think before responding.

You can read our blog about wedding postponement and new contracts here.

COVID-19 Email Templates for Wedding Cancellations

Initially, we launched a set of email templates for wedding venues. Due to popular demand, we have created a more general set for wedding suppliers. These email responses are for dealing with client queries about wedding cancellations/postponements. The wording will help you defend any decisions to keep incurred costs or deposits, draw a line under correspondence and document compromises. Save time worrying about what to say to focus on the things you do best… being an awesome wedding supplier! You can find the email templates here.

A Testimonial…

“I used one of your templates today! Two months ago, a couple asked us to reserve a 2021 May weekend and have now changed to wanting a refund. Brilliant template! Kind and fair and saved hours of anguish worrying what to say. You are indeed amazing beyond words. Thank you!” – Penny Holley

The Rise Of Virtual Wedding Fairs… & GDPR!

Can you believe we’re halfway through 2020? It’s been a bumpy ride so far, but it’s great to see spirit remaining strong throughout the wedding industry. In the frantic scramble to get back on our feet, we’ve seen an array of innovative solutions, a whole lot of Zoom meetings and a rise in virtual wedding fairs. Now, as the legal fairy godmother to the wedding industry, it is my job to remind you about a lovely little thing called GDPR.

If you are participating in virtual wedding fairs, it’s important to remember to be clear about how you store potential client’s information. Your privacy policy is key! Any leads will probably require you to send them an email – so remember that getting their consent is essential, especially if you wish to follow up with sales material or newsletters. Even if you are only messaging a potential client, ensure to use personal data in compliance with the GDPR rules.

virtual wedding fairs- gdpr- legal advice for wedding suppliers- wedding supplier privacy policy

Virtual Wedding Fairs & GDPR… Check Your T&C’s!

Lucky for you, we have lots of content to help you figure out if your fine print is.. well, fine! Need a guide? You can purchase our contract templates for wedding suppliers here. Need more information? Below are links to more GDPR blog posts!

Now, go and smash those virtual wedding fairs! May your businesses be blessed with many 2021 bookings!

GDPR Advice Blogs

Email Template For Wedding Venues- CMA Investigation Responses

I think it’s fair to say that the recent CMA Investigation has caused a bit of panic for wedding venues. I’ve been spending the past week helping businesses respond to a sea of emails from couples demanding various refunds. I’d like to tell you about our new email template for wedding venues, to help you respond to those tricky (and sometimes nasty!) customer queries.

Many venues are dealing with couples asking for refunds, sometimes challenging the T&C’s based on the CMA’s report. Couples have access to consumer protection and resources to tell them what kinds of questions to be asking. I’ve realised that wedding venues don’t have the same help readily available! This is a minefield for everyone, so I’ve come up with an email template for wedding venues to ‘level the playing field’ and hopefully assist some venues that are feeling swamped.

Email Template For Wedding Venues- CMA Investigation

Email Template For Wedding Venues:

Our email template responses can be used as the basis for a wedding venue’s response to a range of situations, including:

1) Queries from couples whose wedding has been unable to progress due to coronavirus. The template response deals with couples that are challenging your decision to keep money or their deposit. You can remind them that the CMA have said you could keep incurred costs, or charge them for any value or services they have already received under the contract.

2) Couples that postponed their wedding but now want to cancel and get their money back. There is a set of paragraphs that you can adapt to respond to queries like this.

3) Drawing a line under correspondence. This is for venues who have offered a compromise , or reached the end of negotiations, but perhaps without settlement. Do you just need some breathing space from the pinging inbox? Our wording will help you .

4) Documenting a compromise. The wording in the template allows you to clarify an agreement and protect yourself by agreeing any deal as in full and final settlement.

Email Template For Wedding Suppliers

How To Get The Template

I’ve road tested this template with a few clients, and we’ve found it to be incredibly useful. If you think this would be useful to you, you can purchase it for £75.00 from today. Buy on line here or email me at heather@stanfordgould.co.uk with the heading ‘Venue Template’ and I tell you how to get the template in WORD format.

The template is NOT designed to cut and paste. Every situation is different. The email template for wedding venues was designed to give you a starting point to deliver a bespoke response to customers.

If you’re a wedding supplier looking for more coronavirus related advice, be sure to check out our blog. You can find a YouTube video about the email template here, and another video about the CMA Investigation here.

Best Practices For Safe Home Delivery

I think it’s safe to say that 2020 hasn’t been great for businesses so far. We are, however, beginning to see innovative solutions and a ‘the show must go on’ mentality. I have been contacted by multiple caterers who are now offering home delivery services, asking for guidance. How do you ensure a safe home delivery- making sure you are protecting your employees and customers, as well as following government guidelines? 

We have some practical advice for you today, created for the businesses who are taking this step of transformation by food tech expert, Ruth Dolby, Director of Food Science Fusion Ltd. Below is her list of best practices for safe home delivery. This is tailored towards catering businesses but can be practically applied to anybody offering food deliveries. At the end of this blog is a delivery records chart, which is a perfect example of how to track allergies and avoid mistakes.

Safe Home Delivery For Cyclists & Drivers

Cyclists:
– Only use a cycle that is road worthy, before every journey, check the brakes, lights, tyres.
– Report any defects and do not use an unsafe bike.
– Wear a helmet and high viz clothing for every journey.
– Follow the rules of the road and use cycle lanes whenever they are available.
– Do not put yourself at risk whilst on the road – your safety is more important than the food being delivered.
– Do not cycle if you are not experienced.
– Follow all road traffic requirements.

Cars\Vans\ Motorbike:
– Only drive if you have a full driving licence for the vehicle you are using.
– The vehicle must be fully insured for business delivery use and have a valid MOT.
– Follow all road traffic requirements.

Doorstep Delivery Safety

Coronavirus: You may be delivering to infected customers. To ensure your safety you must place the delivery on the doorstep and then walk back to a safe distance – at least 2 meters. If the food has been delivered in a cool bag, once the customer has removed the food and closed the door, you must spray the cool bag fully inside and outside with sanitiser spray. Then, use sanitiser gel on your hands. You must ensure you have both sanitiser spray and gel on you with all your deliveries.

Dogs: Do not put yourself at risk of aggressive dogs. Look out for signs that there are dogs on the property. If you feel under threat, place the delivery on the doorstep and then return to a safe distance- preferably behind a closed gate. Please report any incidents to enable other driver staff to be aware of any particular customers with aggressive dogs.

Cash: You may occasionally be required to take cash from customers. If you are threatened and asked for any cash, you should never put yourself in danger or at risk. Always return all cash as soon as possible, do not ‘stockpile’ cash.

Communication: Please ensure you have a fully charged phone on you are all times and that you have given this phone number to your manager. Always call in at the end of your shift to confirm you are safe and well. Keep your phone sanitised by wiping it with sanitised cloth on all touch surfaces [do not spray inside the contact points but do spray the charger if touched with non-sanitised surfaces]

Safety: Use the light on your phone to avoid trips and slips if delivering in the dark. Take a break if you get too hot and wear suntan lotion on exposed skin. Take drinking water with you.

Never, under any circumstances enter a customer’s property – even if invited in by customer. The only exception would be if you could clearly see there is a medical emergency. In this case you would call 999 and follow the instructions of the emergency services.

How To Track Deliveries & Allergy Information

This chart, created by Food Science Fusion Ltd, is a handy way to track deliveries. Keeping track of your deliveries in this way will help you to keep track of allergies and prevent delivery mix-ups.

Wedding Postponements- do I need a new contract?

I’ve been getting lots of questions about wedding postponements, so let’s try and be clear on this piece of advice:

If you wish agree a wedding postponement with your couple INSTEAD of a cancellation, you do not need (nor should you issue) a new contract.

  • The terms of the original agreement remain in place and the only term that is changed is the date of the delivery, and any other terms you may agree with your couples in that negotiation.
  • You MAY additionally agree to change payment terms.

If these were connected to your delivery date – ie Payment is due 1 month before the wedding or similar, then when you change the date of delivery the payment terms are automatically deferred, unless you agree separately to change them too.

If your payment terms were on specific dates – ie 30 April 2020 for an instalment payment – they remain as is, unless you agree something else with your couple.

  • In all other respects, the T and C’s of your original agreement are still in place and valid. If you didn’t have any – or they had mahoosive holes in them – wedding postponement is not an excuse to try to sure them up.
  • Wedding postponements are not necessarily the same as cancellations – in most cases you are transferring the sums paid to deliver the goods or services on another date, not starting again with another full payment for the services or goods.
  • You should confirm any changes to your couple in writing – email is fine – and add the words.

…in all other respects, your contract terms remain unchanged.

  • I remind you that if you seek to agree a wedding postponement, please advise your couple to tell any EXISTING wedding insurer about the changes as they may need to pay a fee and will not necessarily be covered by their EXISTING policy if you change the date, with or without notification. Couples need to CHECK the terms of the specific policy, with their broker or insurer.

A Stanford Gould, we have a range of contract templates available, and also offer a review of your current terms.

Wedding Suppliers and Styled Shoots – the legal issues? PART THREE: Safety and Risk

In part three of our series about wedding suppliers and styled shoots, we are taking Safety and Risk. EXACTLY what you lovely wedding creatives want to chat about in a styled shoot collaboration…… NOT.

Let’s just quickly recap what we have learned so far- the first blog dealt with clarifying who is doing what and how the collaboration is going to work, assigning roles and reminding of responsibilities and the aims of the shoot. The second blog talked you through the delights of intellectual property and social media tagging.

This third part leads us to the one topic that wedding suppliers, and indeed most small businesses, groan inwardly most loudly when mentioned…. Safety and Risk – or put another way, insurance and health and safety. They are so important and usually the very last thing that small businesses think about (until it’s too late? …. editor) when getting all excited about the gorgeousness of a styled shoot.

Risk and Insurance is relatively straight forward but none the less essential to make sure you have ticked it off the styled shoot preparations list. At least, you should have public liability cover for your business (if not, see these blogs…) That cover will be based on the activities you undertake as part of your business, usually with prospective couples paying for your services. Check with your broker or your insurer that the activities of a styled shoot are covered by your current insurance policies. Making a flower arch to be displayed at a reception isn’t a million miles away from making a flower arch for a styled shoot, but its for a different reason and in a different context. Make sure you are insured yourself for the work you do in any styled shoot project.

Secondly, make sure the others in the project are insured – if you trip over someone else’s camera bag and break your leg – does the photographer have cover for your injuries? And thirdly – does the location that you are using for the styled shoot have or need insurance cover for its users and or occupiers  – if you fall down some tricky steps or off a ladder whilst assembling the shoot at a venue– are they insured for any losses you may incur?

Finally, on the topic of falling off ladders – I really recommend a simple Risk Assessment of the shoot. For example:

  • Are you going to be working at height? Or need to install anything at height?
  • Are you lugging very heavy items from your car to the shoot site?
  • Are you going to be using vehicles? Are you on a highway?
  • Are you going to need lighting and other electrical stuff and is it PAT tested?
  • Using candles or naked flames? What are your fire risks?

It does NOT need to be ‘war and peace’. A simple proforma of the likely hazards and risks will do and there are plenty of proformas on line to use…I personally recommend a chat with Harrier UK who are very wedding and events savvy, and the sort of H and S experts that talk plain English and aren’t ‘jobsworth’ about this very important stuff – they are user friendly and really good: so well worth a view….

BUT, I hear you cry, Legal Fairy Godmother – where do I start with this stuff??

A solution beckons. We at SGOL have created a template for styled shoots. It’s not a contract. It’s not even Heads of Terms – it’s a ‘Rules of the Game’ template to use as an aid memoire to guide you through the questions you need to ask and the agreements you need to come to prior to a styled shoot to help reduce the risk for everyone involved..

For the rest of February this is available as an exclusive offer to YLFG Facebook group members at (50% off ) a discounted price of £24.99 by emailing us at heather@stanfordgouldonline.co.uk and requesting your copy of the template.  It can be used multiple times by the same buyer but is subject to its own T and Cs which are sent on request.

If that sounds like something you could use – get in touch.

Intellectual Property- Wedding Suppliers & Styled Shoots – the legal issues? PART TWO.

So last week we looked at some of the issues around styled shoots and setting the rules out when collaborating with other suppliers. This week we are concentrating on one of the most contentious areas of styled shoots – and one of the most complex – intellectual property rights.

So I could give you a really complex precis of the law on intellectual property rights but I’m not sure how helpful that would be, but I suggest if you want to know more , this is a good basic guide: https://www.gov.uk/intellectual-property-an-overview

In practical terms here are the key issues to think about in a styled shoot context:

The photographer will own the images that are taken at the shoot. He or she will need to give each other supplier involved a license to use the images – and this license may be conditional. Typical conditions would be:

  • Non-exclusive – so others could also use the images as well under similar license arrangements
  • Non-transferable or non-sub-contractable– so you cannot grant a license  to someone else to use them without the photographer’s consent.
  • Within a territory – so this may be England and Wales, UK wide, EU wide _ be careful here with Brexit changes afoot… or world wide .

Photographers providing services to wedding couples often grant licenses to use their photographs to their  clients which are NOT FOR COMMERCIAL USE – but clearly in a styled shoot arrangement, this IS PURELY for commercial use so make sure the license terms are clear about what that may – or perhaps may, not entail. For example: the license may give you broad rights to  use on your social media feeds but you may have to get different permissions from the intellectual property owner if you want to submit the photos to Hello magazine.

What other conditions might there be? It’s a good idea to agree the way to tag or acknowledge the photographer when publishing  by agreeing the wording and the hashtag or the account to be tagged – this sounds obvious,  but there are instances of the wrong account being credited which is never good.

So what about the content of those photos? Obviously the issue of tagging the correct supplier account and the hashtags they use should also be agreed.

This shouldn’t require pages and pages of legal speak and notes – a simple bullet pointed list of likely situations or scenarios should be drawn up and then agree what can or cannot happen. Set the expectation again with something in writing. You can NEVER hope to cover off every possible things that might go wrong, but deal with the obvious risks.

And for help on this sticky problem, read on below……..

The question that often next arises is ‘Can you protect the designs the photographs show, the original and unique goods you want to sell, the creative and artistic products that you hope a styled shoot will show off so well, from copying or passing off as another’s work?’

A creator of goods will own the original design, they may also have copyright, and if copies were made of an original idea – in principal the owner of the original idea may have a claim for damages against the creator of the fake. However you might need some substantially deep pockets for this type of ligation (it ain’t cheap) and evidence of your original creation ( which means drawings, prototypes, evidence of design, the evolution of the products and the original creative inspiration)  if you want to pursue someone for copying ( breaching your intellectual property rights) or passing off. Take advice from an IP expert on these points if you think you have a potential claim.

A cease and desist letter (what’s one of those?editorhttps://en.wikipedia.org/wiki/Cease_and_desist) may be a good starting point. There are lots of google results for templates if you search these terms but take care it is one for a UK based claim (not a US one – the law is different) and it’s not a panacea of all ills, and needs to be used sparingly.

BUT, I hear you cry, “Legal Fairy Godmother – where do I start with this stuff??”

A solution beckons. SGOL have created a template for styled shoots. Its not a contract. Its not even Heads of Terms – it’s designed to be written Rules of the Game – a simple template to use as an aid memoir to guide you through the questions you need to ask and the agreements you need to come to prior to a styled shoot to help reduce the risk for everyone involved..

For the rest of February 2020 this is available as an exclusive offer to YLFG Facebook group members at a discounted price of £24.99 by emailing us at heather@stanfordgouldonline.co.uk QUOTING ref YLFG and requesting your copy of the template. Non members can also get a copy, priced at £49.99. Email us for details.

It can be used multiple times by the same buyer but is subject to its own T and C’s which are sent on request.

If that sounds like something you could use – get in touch.

Legal Advice for Wedding Suppliers: Thinking of putting up your prices in the New Year?

A new decade requires a new slogan. We’ve had the Nineties, the Noughties, the Twenty Tens …

What are we to call this decade? The Twenty Twenties (worse slogan ever: editor) the Roaring Twenties? (I think that may have been done already: editor) Boring Twenties? (Let’s hope not: editor) Soaring Twenties – (that’s more like it…..! )

So, to soar, you need to create more business, and more profits, so you need some strategy and some planning. A review. It’s not going to just happen without some graft, is it? Do you expect a slow start to the new decade or will the phone ring off the hook? I sincerely hope it’s closer to the latter than the former, but either way this is the time to get your administrative and operational ‘ducks in a row’ for this season : and there’s no shortage of blogs and articles and podcasts telling you why this is important. Here’s one of my favs at the min.

One strategic option: putting up your prices is a common thought for businesses at this time of year – especially out of season and before the flurry of activity that this post-Christmas engagement season brings. You need to put up your prices BEFORE that flood of enquiries (and conversions hopefully) really starts. Once you have quoted and hooked the client in on a price – there’s little room for manoeuvre.

You can only put up your prices for existing clients if your current T and C’s allow for it – or the customer agrees (you really want to ask that question?)

New clients need your revised T and C’s with your new price structure NOW – and you must include it in their proposal for your services. Here’s a handy video from me on the timing of using your client contract and when you need to provide it.

You don’t have any???

Get yourself over here for the options for template T and Cs we have… and for bespoke solutions you can check us out here.

If your T and Cs need a general spruce up or a proper legal look over to ensure that you are good to go for the new decade we have a fixed fee service to help you and lots of tricks and tips for legal questions and conundrums on our FB page Your Legal Fairy Godmother – free membership at the moment, but the doors are closing before the wedding season kicks in proper, so join now to access great advice and our usual display of selfies and pics for our events, products and general travels through the wedding suppliers world.

Bring it on 2020.